Testimonials

Suburban Subaru has received a 5 star review by a consumer on Cars.com.  As you know, your careful consideration of a review is highly recommended:

Stellar service from Paul Hewitt!

By Mike M. from Rocky Hill, CT | November 21, 2018

I met with Paul Hewitt to lease or purchase a vehicle. Paul provided very excellent service.

I was not sure whether to buy or lease. Paul was patient and walked me through the various options and was very throrough! What impressed me the most was his ability to look at this from my perspective! I dealt like every step of the way Paul had my best interest in mind.

The dealer itself is also very professional, friendly and comfortable to be at.

If you are in the market for a new vehicle I highly recommend this dealership, specifically Paul

Rating from Mike M.

Overall: 5

Customer Service: 5 out of 5

Buying Process: 5 out of 5

Quality of Repair: N/A

Overall Facilities: 5 out of 5

Suburban Subaru has received a 5 star review by a consumer on Cars.com.  As you know, your careful consideration of a review is highly recommended: 

WONDERFUL!

By Kaitlyn M from Vernon, CT | July 17, 2018

Jayson Arroyo was fantastic! This was my first car buying experience and I couldn't have asked for a better salesperson to work with. I was able to speak openly about what I liked and didn't like about car, state exactly what I wanted - and he found it! I had visited other dealerships and did not receive the same service, which is what sealed the deal with Suburban. I never once felt pressured into buying something or adding anything on. Jayson explained all of my options and answered all of my questions - which with it being my first new car purchase I had quite a few.

I left feeling confident in my purchase and very very pleased with my service. Thank you Jayson!

Rating from Kaitlyn M

Overall: 5

Customer Service: 5 out of 5

Buying Process: 5 out of 5

Quality of Repair: N/A

Suburban Subaru has received a 5 star review by a consumer on Cars.com.  As you know, your careful consideration of a review is highly recommended: 

Great staff, services and deal!!
By Anthony from Port Jervis NY | December 17, 2016

Drove 3 hours to inquire about a car, gave me a great price and a great deal on the extended warranty!

Rating from Anthony

Overall: 5
Customer Service: 5 out of 5
Buying Process: 4 out of 5
Quality of Repair: N/A
Overall Facilities: 5 out of 5

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Suburban Subaru has received a 5 star review by a consumer on Cars.com.  As you know, your careful consideration of a review is highly recommended: 

I always enjoy my time @ Suburban Subaru By Brenda Stoeke from COVENTRY,CT | August 20, 2016

Jim Sydoriak was great and very easy to work with!  I have purchased 4 cars a Suburban and would recommend them to anyone.  I have sent many people there.

Rating from Brenda Stoeke

Overall: 5
Customer Service: 5 out of 5
Buying Process: 5 out of 5
Quality of Repair: 5 out of 5
Overall Facilities: 5 out of 5

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Jim Sydoriak
By Jennifer Hayes from Wurtsboro ny | August 15, 2016

Jim Sydoriak was very helpful in helping me, he always return my calls, and new alot about the vehicle I was looking at. And when I got stuck in a huge traffic jam, an came a hour late for my appt I still was seen as soon as I walk in the door. THANK YOU FOR ALL YOUR HELP!

Rating from Jennifer Hayes

Overall: 5
Customer Service: 5 out of 5
Buying Process: 5 out of 5
Quality of Repair: N/A
Overall Facilities: 5 out of 5

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Great experience
By sarahbella723 from Ellington, CT | July 25, 2016

Jim Sydoriak was great and very easy to work with! I love my new Impreza!

Rating from sarahbella723

Overall: 5
Customer Service: 5 out of 5
Buying Process: 5 out of 5
Quality of Repair: N/A
Overall Facilities: 5 out of 5

"He was very helpful and worked with us to find the best option for us. We will be back and send friends and family." MY 6/21/11

"June 3, 2011
Pete Krause
24 Hartford Turnpike
Vernon, CT 06066

Dear Pete,
On behalf of Tolland Junior Women Inc. (TJW) and Adam's Adventure, please accept our sincere thanks for your generous support of our Annual Golf Tournament, held on May 19, 2011 at Blackledge Country Club, in Hebron, Connecticut. We gratefully acknowledge your donation of the sponsors

• Adam's Adventure
• Scholarships for graduating Tolland High School seniors,
• Tolland Fire Department
• Tolland Public Library
• Tolland Food Bank
• Enhancements to Tolland Public Schools,
• Cornerstone Foundation,
• From the Heart,
• Arts of Tolland
• Hicks-Stearn Museum,
• Tri-Town Emergency Shelter
• Tri-Town Fuel Bank,
• Hartford Internal House,
• Give 2 the Troops,
• Bright Star Vision,
• Kids in Limos, and

"Wanted to give a quick thanks to Rick in your service center. A few weeks ago, I was visiting family in Manchester (I'm live in Vermont) when I had an issue with my Outback. Rick and the team there determined I had a sporadic failure in my engine wiring harness and got my car repaired under warranty. Thanks" -RN 6/9/11

"Salesperson = Larry Goldberg Larry was a 5 out of 5. He personally drove out to my place of business to deal with an issue on my new car. He answered all my questions in a very professional manner and did everything possible to ensure my Subaru and I were a good match."- RL 6/7/11

"My appointment was very quick and they were able to find the problem with my car and order the parts to correct it. I will be back when the parts come in and I have been telling all of my friends about my great experience at Suburban Subaru both in sales and in service!" -JS 5/28/11

"The service department at Suburban Subaru is amazing! Everyone is extremely friendly and helpful and always do an excellent job in a timely fashion. Rick and his crew really go above and beyond to make sure every visit is a pleasant one and I thoroughly enjoy bringing my car to be serviced there. Keep up the great work!" -J&AC 5/25/11

"Glenn was very pleasant to work with. I would highly recommend his as a salesperson to others." -TR 5/21/11

"Very helpful, honest good people. Worked very hard to make my experience comfortable and got me into a great car." -KB 5/20/11

"Excellent customer service. Great person. Treat like family. Knowledgeable. I love Suburban!" -EQ 5/20/11

"Great salesman, did not like the waiting process. Busy day!" -AC 5/13/11

"Very good at explaining everything the car has to offer and very good with negotiating. Did not try to push anything on me which was much appreciated." -KK 5/9/11

"My 3rd Subaru purchase here. Very pleasant experience. I did my initial pricing via internet shopping @ Edmunds.com. Your prices are very competitive & fair. Britlyn Guiles also was very helpful on 1st phone contact." -PW 5/9/11

"May 16, 2011
Mr. Lane Resnick, General Manager
Suburban Automotive
Manchester, CT 06042
RE: A Recommendation for Kris Fenn, Service Representative

Dear Mr. Resnick:
We continue to use Suburban Automotive, Service Department, largely due to Kris Fenn's thoroughness, thoughtfulness and knowledge. She always is accommodating and keeps us appraised during every step of our visits for service.
We are long-time customers of your dealership; first purchasing a 2003 Gallant new and servicing it every 3,000 miles. Our son also services his Forrester at Suburban and uses Kris Fenn.
Kris is by far the best service representative at a dealership I have known in forty years and, therefore, I feel compelled to remind you of her expertise in dealing with customers and in the maintenance of automobiles."- GS 5/16/11

"J.T. is personable and knowledgeable, and very patient (I had a hard time deciding on color). Thanks for all your help- I felt very well-cared for."-JH 5/14/11

"Ray was a pleasure to deal with from explaining the functions& features of the vehicle to making sure all documentation was in order plus prompt follow up after the sales."-DB 5/12/11

"I couldn't have asked for a better experience. John Woodman was absoutley fantastic."-JS 5/13/11

"They worked w/ me. Thanks." -PS 4/23/11

"First service done yesterday on our new car, we were as happy with the service dept as we were with our sale mans Bruce. Service dept was courteous, prompt, and even washer my ca after. Continue to be very pleased!" -SM 4/25/11

"This was easy" -D&KS 4/15/11

"I believe my customership goes back to about 1995 and I can't remember anything that I complained about or was unhappy about. The service department is one that would be hard to match," - NG 4/15/11

"John was very knowledgeable & courteous and "most important" of all, he did not make me feel pressured to purchase. I would buy another Subaru from him." -AH 4/14/11

"Very good experience. Love the car." - CR 3/18/11

"Manchester Lions Club, Inc.
P.O. Box 614 Manchester CT, 06045-0614

April 5, 2011
Lane Resnick
Suburban Subaru
6 Hartford Turnpike
Vernon, CT 06066

Dear Lane:
Thank you for advertising support of the Fifteenth Annual Fenix Memorial Bowling Tournament sponsored by the Manchester and Vernon Lions Clubs for the benefit of the Fidelco Guide Dog Foundation.

Because of the generosity of our sponsors, advertisers, those who donated door and raffle prizes, and the 371 bowlers who participated, the tournament realized proceeds over $13,000.

I am enclosing a photo of your sign and a copy of the tournament program. As you can see, many merchants and businesses continued to help us make this a successful event.

Thank you, again, for your support in 2011; we hope you will be with us again in 2012.

Sincerely,
John
John T. Garoppolo and guide dog Garner
Tournament Chairman"

"Larry was very comfortable to work with- low/no pressure and very informative. We're pleased to be customers of Suburban."- SP 4/12/11

"John was great to work with, very honest and willing to help. It was a great car buying experience." -AK 4/9/11

"The experience was much easier than most car experiences- Did not feel pressured. Felt transaction was honest- no gimmicks." -MH 4/2/11

"Very helpful + thorough. Easy to work with." -M 4/2/11

"Very pleasant, cooperative, helpful- would definitely return! Wonderful service- went above + beyond to get our business. John is great- he went the extra mile (or 2 or 3) Thank you!!" -B&SS 4/4/11

"John was knowledgeable about the Subaru family." -PF 3/31/11

"Excellent knowledge of the business, up-front about everything, felt comfortable with no pressure and welcomed with a friendly smile. Will definitely recommend." -JM 3/25/11

"I love my Subaru and I love the dealership, Suburban Subaru in Vernon, CT. They went, as the saying goes, "above and beyond the call of duty" for me and my Subie last year. I had passed the 60K warranty by a few hundred miles and they discovered a leaking head gasket -- a big, expensive repair. Oh dear. But these wonderful people were able to get it covered with only a $100 deductible. That was grand -- I will never take (and haven't taken) my car to anyone else. They are the best." -KD 3/1/11

"Visited Vernon showroom on 2/11/11 and Isaac Walters was able to get the Forester I wanted (spark silver metallic) and the extra backup video feature. Drove home on 2/16/11. He also explained all the inside features, buttons, and radio. All in all a 5 star rating and enjoyable experience."- DM 3/1/11

"Trade in was good, new car was as expected and all are happy" - D&KM 3/1/11

"We had a great experience at Suburban Subaru. After feeling dissatisfied with and disrespected by another dealer, meeting Jorge was really refreshing. He was straightforward, courteous, and attentive. He responded to phone calls quickly and answered all of our questions directly. Tim and Jaime were also helpful no nonsense guys. The team at Suburban took the a good deal of the stress out of the car buying process! I have already recommended your dealership to a friend. And we absolutely love our new Forester! A vehicle our family will grow into for years to come. Thank you for all your help and such a pleasant experience!"- S&ER 2/14/11

"I met Isaac Thursday. I was looking for a replacement for my 2005 Forester which was totaled in an accident last weekend. The other driver was charged in the accident. I was devastated, because my plan was to keep that car forever. Isaac was most helpful in helping me to find a replacement Forester. We looked at  two 2008's and one 2010 Issac was able to define the differences between the 08 and 10 thoroughly . He  had a lot of detailed information. I settled on a low mileage 08 and we picked it up today. Issac treated it like a new car sale, and also spent several minutes going over all the cabin options for lights, steering controls etc He did a great job." - BG 2/12/11

"The first Subaru that I ever owned was purchased from you in 2007 and I have had it serviced at Suburban Subaru ever since. It is a 2008 Outback Wagon. While I am extremely pleased with the vehicle I am equally pleased with the wonderful service I have received at your dealership. The personnel in the service department are very polite and most efficient and the workmanship on my car is most professional. I have recommended you to several people as I truly appreciate the service I have received."- RJ 2/10/11

"I've never had a better experience at an auto dealer."- DB 2/2/11

"I have had Forester since 2006. After deciding maybe it would be good to look at new ones, I not only looked but bought one, 2011! As I said to Mr. Krause, I can buy a Subaru anywhere but I cannot but the exceptional service of the sales force, Nick, and the outstanding service staff . Darlene, Rick and the Chris' . They have been great."- RH 1/28/11

"My buying experience was great!!!! Easy to work with and would buy a vehicle there again!"- KP 1/28/11

"We had a very good experience. Bruce Lavallee was able to answer any questions we had. He was a pleasure to work with."-TA 1/27/11

"Your people that work at your facility are simply the top of the top...they are always helpful, go to the ends of the earth to make things right, and are pleasant on top of it - all the time!!!"-L&RP 1/27/11

"My wonderful wife got me an early 70th birthday present, a 2011 Subaru Outback LTD. I previously had (and still have) a 2000 Legacy Wagon. I love the Subaru. My experience with Suburban Subaru has been fantastic. John Woodman, our salesman gave us a very good deal and there was absolutely no pressure or gimmicks, either in the sale or the finalization with Jaime Lebron, the Business Manager. No hokus pokus or adding a bunch of stuff on at the last minute. The car was ready for us when promised and I was given a very complete orientation, by my new friend, John Woodman. I have been back to the dealership twice, once to get the initial oil change and once to get body side moldings installed that had been on back order. Both times I made an appointment and was taken care of right away, politely and professionally. The service department took care of me very well and I got my nice clean Subaru to drive home. John also treated me very well each time that I went back, making sure that I was waited on and that I had a cup of coffee to sip on while I waited for my car. Oh yes, we have had a fair amount of snow since I got the car and I have never been in any vehicle that compares to the Subaru in the snow, I could not be happier with both Suburban and Subaru."- DU 1/17/11

"Excellent customer service and mechanics. Rob always makes sure my car is in tip top shape.    
donald sanders  An excellent service experience, an exciting basketball game to watch was on in the waiting room and my waiting time flew by."- MCN 1/16/11

"Suburban Subaru and especially John Woodman are the best. I am 100% satisfied with the attention, the service and the sound advice." - RK 1/16/11 

"Every experience I have with Suburban Subaru staff is wonderful! They are helpful, considerate, and always take care of the problem." -BMN/ LK 1/16/11

"Darlene at Suburban Subaru in Vernon is a wonderful Service Dept. Representative! Last year, she saved me hundreds of dollars by contacting Subaru Corporate and asking them to help pay for repairs because other models (but not mine) had been recalled. Subaru Corporate agreed and Darlene made sure the savings were passed onto me. Darlene is always helpful and professional with the public. She is an excellent employee and she deserves a raise!!" -CM 1/15/11  

"I appreciate the care given. When coming in for an oil change without an appointment, I was notified of cracked fan belts and had them replaced. All this was done in a reasonable amount of time. Thank you, Suburban Subaru" -KU 1/15/11    

"I am very satisfied with the service department that I would never think of going anywhere else this is the best service department I have ever dealt with. Please don't change a thing. The people are great Rick the service mgr is great and his asst mgr Bob is awesome he is always polite" -PMA 1/15/11

"The salesman (Jeremy) who sold the car to me in 2004, was extremely knowledgeable about the vehicle and all the engineering behind it. I admit, that when I take my used car back for service, I typically need a good amount of repairs - however, I've shopped Suburban's service price against my local mechanic and it's always a wash on price. But, I know I'm getting Subaru experience coming back to Suburban. Their gratis trips to BDL also help with my scheduling service."- DB 1/15/11

"I have been dealing with Suburban Subaru since 1995. The Sales and Service Department has always treated us very well" - JP 1/15/11

"No longer own a Subaru. Moved to FL. Gave my 1993 Legacy with 135,000 miles away to a needy person. Motor in excellent condition but needed some body work because of rust. Best car I have ever owned, and when I need a new car I will most likely buy another Subaru. Suburban Subaru always serviced the car and I was very happy doing 18 years of business with them." - JW 1/14/11

"I was so sad when i had to sell back my baja. :-( but y'all were great, and we'll be back when we are ready for our next car..." -MLH 1/14/11

"I purchased my first Subaru from you in 2007. It is a 2008 Outback and I have had it serviced at Suburban Subaru ever since. The purchase experience was excellent and I have only the highest praise for your service department which is staffed by highly professional people. Based on my experience with your service department I will most likely buy another new car from Suburban Subaru." -RJ 1/14/11

"I have been a customer for a long time and I always received very good service. Good team work." -VS 1/14/11

"I have been a Suburban customer for years and I can't begin to say what a great dealership & service dept. they have. They are always willing to get me in for service and they always do an excellent job. They explain things easily and they always follow up to make sure I am satisfied with the service. I always recommend Suburban to anyone who is in the market for a new or used vehicle. Rick Manus and his staff are always courteous and extremely helpful & Lane and his sales group are tops. They never pressure you and they always work with you to get the best deal. I'm a big fan of Suburban Subaru." - CC 1/14/11

"Any time I have gone to Subaru in Vernon for service, the people behind the counter have been very friendly and helpful. Good job!" -DS 1/14/11

"I recently brought my 01 Outback in for service, and not only received excellent service, but understanding for my current state of unemployment. they gave me a discount on the work for donating gifts to "toys for tots". and when the car had to come in for follow-up work, they gave me a loaner and did not charge me to diagnose and repair the persistent problem. your dealership has certainly gained a loyal customer, and i look forward to my next opportunity to interact with your team. for the record, we also bought our KIA Sedona from Suburban and were disappointed to see it close." -JC 1/4/1

"I would like to let you know that Suburban Subaru service department recently did a 60,000 mile maintenance check on our 2003 Subaru and we are extremely pleased with the work performed on our car. It drives like a new car.We are so pleased with your service department that we are having our Altima also serviced at Suburban Subaru. One other thing is that they have never suggested extra not-required work and this makes me trust them 100%. You have a great staff at Suburban Subaru. This is the second car we have brought there and they are the first on the list when we need another car." MF 1/3/11

"To the Owner of Suburban Subaru,I would like to take this opportunity to acknowledge and compliment the great customer service, service manager, Rick Manas has provided in my recent visits to the dealership. Back in May I had gaskets and the timing belt replaced. Last week, I had a leaking transmission bolt sealed. In both cases, Rick provided exceptional customer service through his professionalism, expert knowledge, explanations, repair options, recommendations, follow up, and honesty. Not having much car knowledge, I know I can always count on Rick to get me back on the road the best way possible. He is truly a great asset to Suburban Team and I appreciate his service." -DS 10/31/10

"Dear Mr. Resnik,
I have been remiss in not writing sooner to tell you how much your dealership and your employees have made a difference in my grandmother?s life. My grandmother,... is an 88 year old widow. She is still driving her 1987 Subaru, thanks to you. This car is the life line that allows her to get out and go to the grocery store, or to the cemetery, or visit her children. At her age, she could not drive any other car and you and your employees are responsible for keeping that car running. But my thanks run so much deeper than that. She considers your and your employees to be friends that she visits and likes to bake treats for. She enjoys their company and knows that you all have her best interests in mind.  When her car needs service, your employees for the extra mile to clean and vacuum the car. She tells us for a week about the wonderful service she receives. When she stops in to the shop, your people greet her like an old friend and spend time with her, which is what she wants most of all.
A few years back, her car needed a new engine. As I said before, replacing the car was not an option. So Rick Manas, your service manager was able to locate an old engine and make it work in her car. This was kind enough, but then, while her car was unavailable, your employees picked up my grandmother at her home and brought her to the store and the bank to run her errands. They understood that what keeps my grandmother going is keeping busy and active.
Our whole family is lucky to be within a short drive of one another, but still it gives us all comfort to know that she is being cared for when we?re not around. It gives her a level of independence that is vital to her well being.
In this day and age and especially in this economy, when the almighty dollar is the only thing that seems to matter and everyone is looking at the bottom line, it is refreshing to see real people connecting at a personal level and helping their customers in a way that everyone would like to say they do. You should be commended for having such a talented and caring team of employees. In particular, she considers Rick Manas and Morgan friends who even visit her at Christmas time! I can honestly say that you could contact any member of my family for a reference because we all think very highly of your entire organization.
I hope you have a wonderful holiday and may peace and good health be with you and your employees the whole year through!"- DM 12/19/08